Delivery Details

Shipping Policy

We have standard shipping charges for most addresses.

A flat Rs.100 charge is applied to all orders below Rs.500, while there is free shipping for all orders above Rs.500.

Packaging

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.


Return Policy

We take great pride in our reputation for quality and excellent value but in case you are unhappy with the merchandise, we offer a flexible and easy return policy 7 Days Replacement Guarantee

All products, sold by Kundan can be returned within 7 days from receipt of the item(s). Let us know of any damages or defects within 7 days of the delivery and we will send you a replacement at no extra cost.

You are liable to get a replacement in case:

- We have shipped a wrong product.
- There is a manufacturing defect.
- Goods are damaged in transit.

All you need to do is to inform us within 7days of receiving the parcel by writing in to us at e-commerce@jolenindia.com and sending us the image of the concerned product. You will get instructions from us for the return of the product.

Conditions for return:

All items must have the original security tag and label and must be returned in the same condition as delivered by the Company.

Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.

All requests for return of product have to be placed within 7 days from the date of delivery. No return requests will be processed after 7 days from receipt of item(s).


Cancellation & Refund Policy

Cancellation Policy

In case of cancellation of order customers are liable to cancel the order within 8 hours from the placing of order and refund can be claimed with 7-8 working days.
Due to cancellation of product Jolen India is liable to refund the amount within 7-15 working days.

Refund Policy

Any refunds due by Jolen India to the Member for non-availability of product shall be made in the following manner:

•    Credit card: The credit card account of the Member will be re-credited with the refund amount by Kundan Care Products Limited – Jolen India. The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card; or

•    Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by Kundan Care Product Limited (Jolen India) within seven (7) business days after the receipt of request for refund by the Member; or

•    Cash or demand draft: If the Member has made an over the counter purchase by paying cash or demand draft, Kundan Care Products Limited (Jolen India) shall pay the refund amount to the Member through cash or demand draft within seven (7) business days after the receipt of the payment by Kundan Care Product Limited.